1: New draft order will be shown
2: Call customer.
Script guide (optional)
3: Log into their computer via TeamViewer
4: Select: Renew
5: Select: Renew and get bonus
6: Select Activate using Serial Number
7: Select Activate Online. This will open a new internet browser window.
8: Begin activation
9: Enter Renewal Code
10: Verify / Renew Subscription / Continue
11: Copy Activation Code
12: Paste code into Activation Code area on ID Passport Express software
13: Click Next / Finish.
The program will restart. Install any new updates before exiting Team Viewer
14: Update Renewal Code Spreadsheet (back up safety)
14: Paste Renewal Code into Notes section
15: Select "Payment Due Later" and choose 20th of Following month
16: Create new order and Fulfil