Technical Support

Color Variations on Kodak 305 Printer

Sometimes, photos may print with an unusual color cast, such as appearing more red or blue. This issue typically occurs with the Kodak 305 printer due to inconsistencies in Kodak's...

Color Variations on Kodak 305 Printer

Sometimes, photos may print with an unusual color cast, such as appearing more red or blue. This issue typically occurs with the Kodak 305 printer due to inconsistencies in Kodak's...

Default Settings for Software

When installing the software for the first time, apply these default settings.  1: Enable GDPR Access to software: Not restricted Storing personal date: 90 days Exporting outside of software: Allowed...

Default Settings for Software

When installing the software for the first time, apply these default settings.  1: Enable GDPR Access to software: Not restricted Storing personal date: 90 days Exporting outside of software: Allowed...

Moving a License to a new computer

On the computer/laptop that is currently being used: Ask the customer to click the menu icon and then DEACTIVATE Click Deactivate Now Take a photo of the Deactivation Code or...

Moving a License to a new computer

On the computer/laptop that is currently being used: Ask the customer to click the menu icon and then DEACTIVATE Click Deactivate Now Take a photo of the Deactivation Code or...

Adding a new Customer Subscription

  1: Open Seal Subscription App   2: Choose "Subscriptions" and "Add subscription manually"   3: Select "Recurring Invoices Subscription"   4: Enter Customer Details. If NEW customer. enter "Repeat...

Adding a new Customer Subscription

  1: Open Seal Subscription App   2: Choose "Subscriptions" and "Add subscription manually"   3: Select "Recurring Invoices Subscription"   4: Enter Customer Details. If NEW customer. enter "Repeat...

When customer has bought a Renewal and paid online

Sometimes customers will purchase their online subscription renewal before we call. In this scenario, the order will show under "Orders" will be "Unfulfilled and payment status will show "Paid":   1:...

When customer has bought a Renewal and paid online

Sometimes customers will purchase their online subscription renewal before we call. In this scenario, the order will show under "Orders" will be "Unfulfilled and payment status will show "Paid":   1:...

Email Authentication Unsuccessful (Gmail Users)

Open Gmail Go to Manage My Google Account Select Security (Left menu) Turn on 2-step verification (will need a mobile number of store owner. Remind them that this is only...

Email Authentication Unsuccessful (Gmail Users)

Open Gmail Go to Manage My Google Account Select Security (Left menu) Turn on 2-step verification (will need a mobile number of store owner. Remind them that this is only...