Sometimes customers will purchase their online subscription renewal before we call.
In this scenario, the order will show under "Orders" will be "Unfulfilled
and payment status will show "Paid":
1: Open the order and copy a new Renewal Code
2: Paste Renewal Code into the Timeline Notes and Post
3: Mark the order as Fulfilled:
4: Open the Seal Subscription App
5: Using the customers Email Address or Store Name, search for any existing Subscriptions.
If there are two, select the one that is "Recurring Invoice"
6: Cancel the subscription of the Recurring Invoice order so the customer is not charged twice.
7: Add note at bottom about why subscription has been cancelled:
